Accessibility
At Junction 2, we welcome all customers, artists and staff with accessibility requirements, including those deaf or hard of hearing, with visual impairments or neurodivergent. Please read the following information to see the range of facilities we provide to make sure you can plan your visit comfortably.
Contact Information
You can contact us via email at access@thebridge.events.
You will be able to contact our Welfare team via phone during the events, the phone number will be published on the website nearer to the event.
You can also reach us via post:
The Bridge Access Team
AMAAD
Techspace
140 Goswell Road
London
EC1V 7DY
Our team will aim to respond to your queries within 5 working days.
All accessibility information can be downloaded below:
Accessibility Information - Regular Font
Accessibility Information - Large Font
Accessibility Application
Please fill out our Accessibility Application Form to gain access to any of the below facilities:
Free Personal Assistant ticket
Accessible toilets
Accessible Viewing Platforms & Areas
Welfare tent refrigeration and power wheelchair charging
Access for a personal assistance dog
Blue Badge Parking on request
Hearing / Induction Loop system at Box Office and Info Point
HOW TO APPLY FOR ACCESSIBILITY FACILITIES
BUY TICKETS
All applicants will need to purchase a ticket on our ticket page. If you are applying for a free Personal Assistant ticket, please do not buy a ticket for them. You can apply for this for free on the Accessibility Application Form.
ACCESS APPLICATION FORM
Please complete the Accessibility Application Form to request use of the accessible facilities and free Personal Assistant ticket. We aim to respond within 5 working days from when we receive your supporting documentation.
Please note the closing date for applications is 5pm Friday 3rd July 2026. This closing date gives us enough time to process all applications and send out final information and accreditation before the event. We will do our best to accommodate any late applications.
SEND YOUR SUPPORTING DOCUMENTATION TO ACCESS@THEBRIDGE.EVENTS
We accept the following forms of supporting documentation:
Front page of PIP
Front page of DLA
Deaf or Blind Registration
CredAbility Access Card
Recognised Assistant Dog ID card
If you would prefer to send your documentation via post, please send to:
The Bridge Access Team
AMAAD
Techspace
140 Goswell Road
London
EC1V 7DY
The document must be dated in either 2025 or 2026 and state the full name of the individual with access requirements. Please feel free to black-out any information on the documents that relate to the amount of benefits paid or health conditions. All documents will be securely stored and then destroyed once the application has been processed.
We understand that not everyone may have the above supporting documentation but still may require use of access facilities. If this is you, please contact our team before the deadline who will be able to advise.
WAIT FOR YOUR APPLICATION TO BE APPROVED
We aim to process access applications within 5 working days from the date we receive your supporting documents.
Please feel free to contact us by email if you have any questions.
To allow use of the various facilities on site, Accessibility accreditation (wristbands) will be issued. These can be collected at the Box Office next to the main entrance of the festival.
Free PA tickets will be sent to you via email in the lead up to the event.
PERSONAL ASSISTANTS
Personal Assistant (PA) tickets are provided so that customers who are unable to independently attend the event can bring along someone who can provide the support needed at no extra cost. For that reason, we advise that your Personal Assistant must be able to carry out all support roles required, as we cannot provide staff to do this for you. Please state the name and contact details of the PA on the Accessibility Application Form.
SITE DESCRIPTION AND GROUND CONDITIONS
The event arena is generally accessible to visitors with mobility impairments. However, for some areas such as The Bridge, we do recommend that you request a PA ticket and bring someone along with you - even if you do not normally require help, as this area can be particularly difficult to get to due to a steep slope and uneven ground.
Overall the site is mainly level with a few inclines throughout the site. However, please be aware that it is a green grass site. Please also take the weather into consideration when planning what to bring as it can have an impact on mobility due to muddy patches and waterlogged grass.
The festival is made up of 2 stages around the site, with the furthest distance between stages being approximately 200 metres. An Accessible Customer Map will be provided closer to the event.
We have a dedicated Blue Badge Parking area located a short distance to the festival entrance at University of West London, Paragon House, Boston Manor Rd, Brentford, TW8 9GA.
If you require Blue Badge Parking, please ensure you fill out our Accessibility Application Form.
MEDICAL & WELFARE
The Medical and Welfare Tent is open whilst the festival is in operation and located between the food area and the Upper Meadow.
Our medical and welfare teams are equipped and trained to support your needs. They can offer you motor wheelchair charging and medication refrigeration.
We will have a dedicated Welfare phone number for all attendees to contact on site if they require any assistance. This will be published on the website and sent out in information packs nearer to the event.
Welfare and Info Point will also have spare accessibility wristbands if yours becomes lost or damaged.
TRAVEL
If travelling via London Underground and require wheelchair or step-free access, the nearest station for this service is Northfields.
If travelling via train, the nearest step-free station is Brentford which has step-free access on both platforms.
We also operate a Pick Up Drop Off for private hires and Hackney carriages within a short distance to the festival at University of West London, Paragon House, Boston Manor Rd, Brentford, TW8 9GA.
BLUE BADGE PARKING
Please let us know if you require Blue Badge Parking via the Accessibility Application Form and we will do our best to facilitate this request.
Our Blue Badge Parking is located a short distance (400m) from the festival entrance at:
University of West London, Paragon House, Boston Manor Rd, Brentford, TW8 9GA
ARRIVING AT THE EVENT
Upon arrival, please follow signs to enter the festival which is just inside Boston Manor Park. From here you will see our entrance lanes with plenty of security and stewards around to guide you to the best entrance for your needs. We have a dedicated accessibility lane should you require it.
If you need to go to the Box Office, this can be found next to the main entrance and signposted. Please feel free to ask any member of staff for directions if you need them.
Please bring valid ID with you to enter the event. If you have any medications, conditions or equipment you need to bring with you, please ensure this is listed on the accessibility form application and bring a copy of your prescriptions with you where applicable.
Please refer to our general terms and conditions of entry for more information.
Our medical team will be on hand at the main entrance if you have any requests or needs.
The event will begin at 14:00 and finish at 22:00.
TOILETS
Accessible Toilets are positioned throughout the event and stewarded by our friendly welfare team. They will be located across the site in signposted areas, locations of which will be communicated nearer the event day.
We will also have Accessible Toilets near the Box Office before the entrance to the event.
INFO POINT
We have a dedicated Info Point situated opposite the main entrance to the festival. If you have any questions, please speak to our Info Point team who will be able to assist you.
The Info Point is equipped with a Hearing / Induction Loop system.
FOOD & DRINK
Your own food and drink cannot be brought into the festival. However, if you have specific dietary requirements or conditions, please let us know by emailing us at access@thebridge.events
ACCESSIBLE VIEWING PLATFORMS
Our Accessible Viewing Area at the Bridge stage will be towards the front of the stage. This can be accessed via the signposted route with your accessible wristband.
The Accessible Viewing Area is next to the main dance floor, contains space for viewing the stage, chairs for sitting and will be monitored by a member of staff at all times.
Please note the area is not an elevated platform.
ASSISTANCE DOGS
Assistance dogs are welcome if approved in advance via our Accessibility Application Form. There are water points and bins located throughout the arena to ensure you can care for your dog’s welfare during the festival.
If we are informed you will be bringing your assistance dog, we will be able to set up a small dedicated spending area for your dog which will be signposted and communicated to you.
ACCESS TO PERFORMANCE
At this time, we currently do not provide any British Sign Language / Captioning / Audio Description at the performances.
If you have any enquiries around access to performance, please contact access@thebridge.events and we will be happy to assist in any way possible.
LIGHTING AND STROBE LIGHTING
Due to the nature of the event and types of performance, there will be flashing and moving lights at all stages. Signage and warnings will be posted around performance areas.
ACCESSIBILITY TEAM
Our friendly welfare team is available during the event to assist with any of your needs.
Our welfare team will be based at the welfare hub next to the medical tent. There will also be roaming teams and representatives at toilet blocks across the event. If you require help, feel free to ask them or any other member of staff.
You can contact the welfare team via the welfare phone number during the event only, which will be published on this website in due course.
FOOD & BARS
We will have a selection of food traders and bars available across the event.
Please check information on our trader area of the website for information on types of food available and allergen information.
Bars and traders will have lowered counters, service plans for accessible customers and large print menus. If you require any assistance, please contact the welfare team, info point or any member of staff.
WORK / VOLUNTEERING OPPORTUNITIES
Every year, we open up the opportunity for work experience, paid roles and volunteering.
Please check our work opportunities section on our roles and schemes available.
We welcome applications from all backgrounds, including candidates with accessible requirements, and are committed to providing reasonable adjustments throughout the recruitment process.
MAP
More information regarding our site map and accessible map will be released in due course.
ENQUIRIES
If you have any queries, please contact us: access@thebridge.events